Returns & Exchanges

ORDER INFORMATION 

Can I change my order once I have placed it? 

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed. 

RETURN CONDITIONS 

Can I return an item? 

We are happy to accept your item for return if you change your mind or for incorrect selection of size, for a credit note. On the strict conditions: 

That the item is within 30 days of purchase. 

The product is unused and in original condition. 

Your item is from our standard range and not specially built for you.

Return Form must be completed and included with your return. 

No returns on items, for change of mind.  

How do I return an item? 

Contact Gold Trailers and request a Return Form.  

Alternatively you may send your item/s back to the address below via a trusted post method.  

Gold Trailers 
Att: Returns 
7 Naweena Road 
Regency Park, SA 
Australia, 5010. 

Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels. 

What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email. This credit note lasts up to 3 years from issue date. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.  

FAULTY ITEMS 

I received a faulty item. What should I do? 

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is: 

Significantly different from the description shown 

If it is faulty and can't be easily fixed or replaced. 

We do not offer refunds for change of mind or incorrect selection of size. 

If you have any questions please email us at info@goldtrailers.com.au 

ZIPPAY 

If you wish to return your product/s to change sizes or change of mind you are eligible for a credit only. Your credit note will last 3 years from the date of issue. You are only eligible to receive a full refund via ZipPay if the goods are faulty and can't be easily fixed or replaced or are not as described. 

Do my payments stop if I return an item I brought on ZipPay? 

You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 3 years. 

SECURITY CHECKS 

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police. 

CONTACT US: 

If you need further assistance regarding our policy please contact us.